Founder and Principal
Ginger Consulting | July 2025 to present
Continuing with freelance work, but under a formal entity (LLC). Help clients maximize content impact through optimized written materials. Design documentation and reporting structures, and create foundational documents. Edit and format technical materials, thought leadership, marketing materials, and proposals. Design comprehensive knowledge management systems and strategies.
Content Strategist, Technical Editor, and Knowledge Manager
Freelance Consultant | August 2012 to June 2025
Help clients maximize content impact through optimized written materials. Edit and format technical materials, thought leadership, marketing materials, and proposals. Design comprehensive knowledge management systems and strategies. Clients include CORE Group, Food for the Hungry, Helen Keller International, mEducation Alliance, Pact, World Bank, and private individuals.
Knowledge Management and Communications Advisor
Dexis Consulting Services | February 2024 to February 2025
Led the knowledge management and communications strategy, budget, and workflows for a 5-year, $100 million, U.S. Government-funded contract. Managed work-planning, reporting, websites, and social media. Develop written and visual content, such as blog posts, newsletters, and infographics, to share achievements and approaches.
Manager, Editorial Content
Pact | April 2021 to February 2024
Senior Donor Documents Editor
Pact | December 2019 to March 2021
Global Proposal & Donor Documents Editor
Pact | December 2015 to November 2019
Lead editor, responsible for setting standards for all technical writing. Managed the editorial calendar, budget, and KPIs. Edited and formatted proposals, technical publications, and project reports. Facilitated implementation of Pact’s thought leadership strategy, including developing a SharePoint-based library. Created and lead the Technical Writing Community of Practice.
Communications and Documentation Specialist
Save the Children | November 2014 to December 2015
Provided branding and documentation support to a $20 million U.S. Government-funded project. Managed all communications processes and platforms. Represented the project at conferences and events.
Documentation Specialist
eGlobalTech | October to November 2014
Short-term assignment supporting an overhaul of the U.S. Customs and Border Protection signage procurement manual and its re-creation as a database.
Graduate Instructor
University of Maryland – College Park | August 2012 to June 2014
Independent instructor, COMM 107 Communication: Principles and Practice (public speaking). Teaching assistant and lab instructor, COMM 402: Communication Theory and Process.
Program and Editorial Assistant
University of Maryland – College Park | May to September 2013
Supported start-up of the new Graduate Studies in Interpreting and Translation program in the Department of Communication by creating outreach materials and online spaces (Canvas) for instructors and training program instructors. Staffed events with VIPs from the U.S. Department of State.
Senior Communications Associate – Information Sharing
FHI 360 | April 2011 to August 2012
Communications Associate
FHI 360 and AED | August 2008 to March 2011
Began as a temporary hire (August 2008 – March 2009). FHI 360 acquired the programs, assets, and expertise of AED in July 2011. Was employed with AED from March 2009 – June 2011. Promoted from Communications Associate to Senior Communications Associate in 2011. Managed programmatic reporting activities to USAID. Edited project deliverables and publications. Trained technical staff on project communications processes. Managed the project intranet.
Communications Associate
AED | July to August 2010
This position with the Expanded and Sustained Access to Financial Services (ESAF) Program, based in Ramallah, Palestinian Territories, was part of the STAR Program at AED, giving headquarters-based staff the opportunity to gain additional field experience. Visited project grantees to gather content to create success stories and created fact sheets and briefs. Edited and formatted project reports.
Shift Supervisor and Barista
Starbucks Coffee Company | November 1998 to March 2009
Managed shifts, ensuring staff were optimally placed within the workflow system. Functioned as assistant manager as needed: created weekly staffing schedules, budgeted for and ordered supplies, processed payroll and deposits, triaged maintenance issues, and rolled out corporate initiatives. Served as learning specialist, in addition to regular duties.
Communications Assistant/Intern
International Catholic Migration Commission (ICMC) | May to August 2006
Conceived, researched, and drafted Middle East and North Africa sections of the Migration Mapping and News project. Wrote and copy edited annual report and web content for the ICMC website (July 2006 versions).
TDYs/short-term technical assistance: Bangladesh, England, Kenya, Palestinian Territories, Switzerland, Tanzania, Zambia
Clean Composition by Rachel Elrom 